"Mehrotra, Vivek; Kapoor, Neelesh" <br/><br/>
Why my horse doesn't smile 

 - New Delhi  Viva  2010 
 - 121 p. 
<br/><br/><label>ISBN: </label>9788130912639 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 MEH