"Heizer, Jay H." <br/><br/>
Cases in total quality management: 

 - Bangalore  Thomson  2005 
 - 238p. 
<br/><br/><label>ISBN: </label>9789812435057 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Toral quality management-Case studies
<br/><br/><label>Dewey Class. No.: </label>658.562 HEI