"Evans, James R." <br/><br/>
"Total quality management, organisation and strategy" 

 - 4th 
 -  Thomson  2007 
 - 467p. 
<br/><br/><label>ISBN: </label>9788131501894 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>658.562 EVA 4th ed.