"Blanchard, Ken" <br/><br/>
Customer mania 

 - New Delhi  HarperCollins  2004 
 - 194p. 
<br/><br/><label>ISBN: </label>9780743201148 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812 BLA