"Haksever, Cengiz" <br/><br/>
Service management and operations / by Cengiz Haksever...[et al. ] 

 - 2nd 
 - Delhi  Pearson education( Singapore)  2003 
 - 584p. 
<br/><br/><label>ISBN: </label>9788129700278 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management
<br/><br/><label>Dewey Class. No.: </label>658 SER 2nd ed.