"Goetsch,David L" <br/><br/>
"Quality management; introduction to total quality management for production; processing, and services" 

 - New Jersery  Prentice-Hall  2000 
 - 778p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562 GOE 3rd ed