"Andersen,Bjorn" <br/><br/>
Business process improvement toolbox 

 - "Milwaukee,Wisconsin"  ASQ Quality Press  1999 
 - 233p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (management)
<br/><br/><label>Dewey Class. No.: </label>658.4063 AND