"Murthy,D B N" <br/><br/>
Managing quality;a practical guide to customer satisfaction  IB 

 - New Delhi  Response Books  1999 
 - 226p 
<br/><br/><label>ISBN: </label>9780761993056 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>658.562 Mur