"Edversson,Bo" <br/><br/>
"Quality of service; making it really work / by Bo Edvardsson, Bertil Thomasson and John Qvretveit" 

 - New Delhi  McGrow-Hill  1994 
 - 291p 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service-man-agreement
<br/><br/><label>Dewey Class. No.: </label>658.562 EDV