"Russo, C. W. Russ" <br/><br/>
Interpreting ISO 9000 for services 

 - New York  Quality Resources  1998 
 - 247p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality control
<br/><br/><label>Dewey Class. No.: </label>658.562 RUS