"MilaKovich, Michael E." <br/><br/>
Improving service quality 

 - Florida  St. Lucie Press  1995 
 - 257 p. : ill. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>658.562 MIL