"Milakovich, Michael E." <br/><br/>
Improving service quality : achieving high performance inthe public and private sectors 

 - Forida  St. Lucie Press  1995 
 - 258 p.: ill. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management
<br/><br/><label>Dewey Class. No.: </label>658.562 MIL