"Zeithamal, Valarie A" <br/><br/>
Delivering Quality Service : Balancing Customer Perceptions and Expectations 

 - New York  The Free Press  1990 
 - 226 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service
<br/><br/><label>Dewey Class. No.: </label>658.812 Zei