"Wilson, John P" <br/><br/>
Call centre training handbook 

 - London  Kogan page  2009 
 - 319p. 
<br/><br/><label>ISBN: </label>9780749456832 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centres-Employees-Training of
<br/><br/><label>Dewey Class. No.: </label>658.31245 WIL