"Wellington,Pat" <br/><br/>
Effective customer care 

 - London  Kogan page  2010 
 - 128 p. 
<br/><br/><label>ISBN: </label>9780749459970 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 WEL