"Back, Ken" <br/><br/>
Assertiveness at work 

 - 3rd ed 
 - New Delhi  Tata McGraw Hill  2004 
 - 207p. 
<br/><br/><label>ISBN: </label>9780070588769 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Assertion
<br/><br/><label>Dewey Class. No.: </label>658.3 BAC 3rd ed