Harvard business review on customer relationship management 

 - Boston  Harvard Business School Publishing  2001 
 - 192p.- 
<br/><br/><label>ISBN: </label>9781578516995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations-Management
<br/><br/><label>Dewey Class. No.: </label>658 HAR