"Kumar, V" <br/><br/>
"Profitable customer engagement: concept, meterics and strategies" 

 - New Delhi  Sage  2013 
 - 312 
<br/><br/><label>ISBN: </label>9788132113409 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 KUM