Lipsky Michael <br/><br/>
Street-level bureaucracy : dilemmas of the individual in public services 

 - New York  Russell Sage Foundation  2010 
 - 275p. 
<br/><br/><label>ISBN: </label>9780871545442 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social policy
<br/><br/><label>Dewey Class. No.: </label>361.301 LIP