Focusing on your customer: expert solutions to everyday challenges 

 -  Boston: Harvard Business School  2011 
 - 90p.- 
<br/><br/><label>ISBN: </label>9781422129753 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.4 POC