"Pine, B. Joseph II" <br/><br/>
"Do you want to keep you customer forever ?/ by B. Joseph Pine II, Don Peppers and Martha Rogers" 

 - Boston  Harvard Business Press  2009 
 - 85p.- 
<br/><br/><label>ISBN: </label>9781422140277 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4 HAR