"Reichheld, Fredrick F." <br/><br/>
Loyalty rules! how today's leaders built lasting relationships 

 - Boston  Harvard Business School Press  2001 
 - 213p. 
<br/><br/><label>ISBN: </label>9781591393245 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty
<br/><br/><label>Dewey Class. No.: </label>658.812 REI