"McKenna," <br/><br/>
"Total access: giving customers what they want in an anytime, anywhere world" 

 - Boston  Harvard Business School Press  2002 
 - 250p. 
<br/><br/><label>ISBN: </label>9781578512447 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 McK