Command performance: the art of delivering quality service 

 - Boston  Harvard Business Review Book  1994 
 - 260p. 
<br/><br/><label>ISBN: </label>9780875845623 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812 COM