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Command performance: the art of delivering quality service
Material type:
TextPublication details: Boston; Harvard Business Review Book; 1994Description: 260pISBN: - 9780875845623
- 658.812 COM
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Gandhi Smriti Library | 658.812 COM (Browse shelf(Opens below)) | Available | 150057 |
Total holds: 0
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| 658.812 BLA Customer mania | 658.812 BLA Customer equity: building and managing relationships as valuable assets / by Robert C. Blattberg, Gary Getz and Jacquelyn | 658.812 BLA Satisfied customers tell three friends, angry customers tell 3,000 | 658.812 COM Command performance: the art of delivering quality service | 658.812 CRA Customer is king : how to exceed their expectations | 658.812 DRU 3rd ed Five most important questions | 658.812 DRU 3rd ed. Five most important question |
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