Just listen : discover the secret to getting through to absolutely anyone (Record no. 344870)

MARC details
000 -LEADER
fixed length control field 01708nam a22001937a 4500
003 - CONTROL NUMBER IDENTIFIER
control field 0
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210712124532.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781404115781
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 650.13
Item number GOU
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Goulston, Mark
245 ## - TITLE STATEMENT
Title Just listen : discover the secret to getting through to absolutely anyone
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. Amacom
Date of publication, distribution, etc. 2010
300 ## - PHYSICAL DESCRIPTION
Extent 234
520 ## - SUMMARY, ETC.
Summary, etc. Getting through to someone is a fine art, indeed, but a critical one nonetheless.Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author mark goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of co-workers, friends, strangers, or even enemies. Just listen reveals how to: make a powerful and positive first impression listen effectively talk an angry or aggressive person away from an unproductive reaction and toward a more rational mind-set achieve buy-in—the linchpin of all persuasion, negotiation, and sales and more whether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn't seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in just listen will get you through that first tough step with anyone.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business communication
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Interpersonal communication
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Ferrazszi, Keith (fwd.)
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
  Not Missing Not Damaged   Gandhi Smriti Library Gandhi Smriti Library 2021-07-12 499.00 1 650.13 GOU 163500 2021-08-26 2021-07-12 2021-07-12 Books

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